Returns & refund policy.
Cancellation windows, eligible returns, damage claims and refund timing for Northern equipment orders.
Key policy details.
Pending requests & free cancellation
A request submitted through checkout can be changed or withdrawn before it is accepted because no payment is collected online. For a paid, confirmed order, Northern will issue a full refund if the cancellation is received before freight is booked, dispatch begins or custom work starts.
Cancellation after scheduling
Once a carrier is booked, equipment is dispatched or production work begins, non-recoverable freight, handling and completed custom-work costs may be deducted from the refund. A dispatched truck that cannot deliver because the buyer provided incomplete access details or an unsuitable site may also result in waiting, return-freight or redelivery charges.
Eligible returns
A delivered, undamaged standard product may be requested for return 30 days from delivery. It must remain in the supplied condition, at the original delivery location and unused or uninstalled. Approved returns require a Return Authorization and may carry a restocking charge of up to 25%; the buyer is responsible for insured return freight unless Northern confirms otherwise in writing.
Items that cannot be returned
Custom-built or made-to-order units, modified or repainted buildings, partly or fully assembled kits, electrical or plumbing equipment that has been connected, clearance or as-is items, and products altered or moved from the original delivery location are not eligible for a standard return unless required by law or accepted by Northern in writing.
Damage, shortage or wrong item
Inspect the shipment before signing the carrier receipt. Record visible damage or missing items on the receipt, take photographs and email Northern within 24 hours of delivery. Keep the item, packaging and delivery documents available for review. Northern will assess whether repair, replacement, missing-item delivery or refund is appropriate.
How to request authorization
Email sales@northerncontainersllc.com with the order reference, product, reason for the request and clear photos. Do not ship, relocate, repair or modify the product until Northern provides written instructions and a Return Authorization. Unauthorized freight may be refused and does not create a refund right.
Refund timing & method
After an approved cancellation, or after returned equipment is received and inspected, Northern processes the eligible refund within 14 business days after approval and inspection. Refunds are made in US dollars to the original payment source where practical. Banks may need additional time to post the credit. Original and return freight, restocking charges and completed services are not refundable unless Northern agrees otherwise or applicable law requires it.
Need a detail for your order?
Send your product reference and project questions to Northern.
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